Frequently Asked Questions

  • After selecting your preferred venue rental package, we will promptly forward an invoice to you, which will request a deposit or full payment to confirm your event reservation. You'll have a 48-hour window to complete the payment and submit the contract.

    In the event that your initially requested date is already booked, we will promptly notify you via email. We will also present alternative available dates and times that closely align with your desired event date. Upon your selection of a new date, you will once again have 48 hours to make the payment and submit the contract to secure your booking.

    If payment is not received within the stipulated 48-hour period, the date will be relinquished, and you will need to initiate a fresh request for your desired event date

  • Yes, we have on-site parking, and we can also provide information on nearby parking options.

  • Yes, you may have the option to bring in your own food and desserts and/or caterers/vendors that provide food. Please note, onsite cooking is permitted on the outside patio or in the kitchen only.

  • Yes, we do permit the service of alcohol at our venue for private events. However, it's important to note that selling alcohol at public events, where tickets are sold, is not allowed.

  • Our venue can be reserved for events from 8:00 AM to 10:00 PM. Should you desire an extension of the rental beyond these hours, you may opt to rent the venue from 10:00 PM to 12:00 AM for an additional fee of $250 per hour

  • Yes, you have the flexibility to bring in your own decorating team. To do so, please choose the 'venue-only' option and ensure full compliance with the decorating guidelines stipulated in the contract

  • Absolutely, you have the option to rent decor items from our selection at our a la carte rate. Feel free to inquire about our comprehensive decor catalog

  • We can provide a list of recommended vendors to help you with various aspects of your event planning.

  • Yes, we encourage site visits. Please contact our event coordinator to schedule one.

  • Cancellations must be submitted in writing and will be considered in accordance with the following timeline:

    Cancellation 90 days or more before the event: Full refund of the deposit, minus a 3.5% processing fee. *

    Cancellation between 60 and 89 days before the event: 50% of the money paid will be retained. *

    Cancellation less than 60 days before the event: No refund of money paid.

    *Any money spent on specialized decor and builds cannot be refunded.

    In the event of a cancellation, clients have the option to reschedule their event to a future date, based on availability. The deposit can be applied to the rescheduled event. Clients are allowed a one-time date change.

  • We love to create custom packages that fit our clients’ needs. Please email us and let us know you are interested in a customized package.